Batami Gold

Technical content leader · AI-native documentation · Clarity & customer experience

Complicated services made clear and usable.

I’m Batami Gold. I’ve got two decades of experience writing and managing documentation, with the last six at Microsoft and seven in security.

These days I focus on the knowledge behind the docs. I want what is true, current, and trusted to be the source that readers and AI answers both draw on.

I’m open to both full-time roles and project work, in documentation leadership and technical content, in Israel or remote in EMEA.

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Batami Gold smiling at the camera in glasses and a green polka-dot shirt, outdoors under a tree

Writing · Knowledge governance · AI-assisted content · Team leadership

What I do

  • Write what is hard to write

    Incident-response guidance, migration journeys, API and CLI references. I work docs-as-code, in Markdown and Git. In my years at Microsoft, I wrote more than 2,000 merged pull requests on Microsoft Learn, spanning both quick fixes and extensive, cross-service content overhauls.

  • Govern the knowledge layer

    Even when agents do the drafting, someone has to own what is true. I set up review so that agents propose, writers approve, and the source stays canonical.

  • Direct AI-assisted content work

    I set direction for documentation agents, for tests of how well docs serve AI answers, and for ticket-driven doc fixes.

  • Lead content teams

    I coach and grow writers. My last role was leading a team of writers across Microsoft Defender services. Throughout my entire career, I’ve mentored junior writers and other people entering or pivoting into tech.

ToolboxClaude and Claude Code · ChatGPT · Microsoft Office suite, including Copilot · Markdown · Git, GitHub, and GitHub Copilot · Docs-as-code

Working together

Where an AI pipeline needs a human editor

AI can do correctness. Taste, judgment and ownership of what is true still need a person. These are the shapes that work usually takes.

  • Documentation projects

    A defined piece of hard-to-write content: a migration journey, incident guidance, a content set that needs restructuring, or a content journey that needs new direction.

  • Process and program leadership

    Moving work forward across teams I don’t manage: priorities, stakeholder updates, written decisions, and follow-through.

  • Strategy sprints

    A short, focused engagement to define content strategy for AI-generated documentation: what the pipeline covers, who reviews it, and how you know it is working.

How a project runsDiscover · Assess · Scope · Write · Hand off

Selected work

Projects I led or owned

Migration

One path for two merging products

Situation
As Microsoft Sentinel moved into the Microsoft Defender portal, the guidance customers needed was all gated, scattered, and confusing.
What I did
I consolidated information from many stakeholder teams into one article that customers could follow and took it public with the product preview.
Outcome
The customer experience team lead cited it as the most requested content from their customers during the initial migration period.

Incident response

Customer guidance after a major supply-chain attack

Situation
After a widely publicized nation-state attack, customers needed clear steps to understand their exposure and mitigate it.
What I did
I was asked to write the article and owned it through months of review by legal, product, and threat-intelligence teams. It had to pull guidance from across Microsoft Security services into one piece that covered both prevention and recovery. I worked with security researchers and legal reviewers who rarely deal with documentation. The topic was sensitive, and every statement had to hold up.
Outcome
Published guidance that customers around the world used to respond.

Acquisition

Documentation through an acquisition

Situation
A newly acquired Operational Technology security product had to fit into its new parent company’s platform and documentation standards, with a unique set of customer audiences and needs.
What I did
As the sole documentation owner, I restructured the enterprise product docs, created an online catalog for supported hardware devices, rebuilt API and CLI references, and created self-service deployment procedures for user personas who were accustomed to more handholding. In this role, I also served as a design partner on the Microsoft Learn PDF refresh effort, arguing for the offline PDFs our users relied on.
Outcome
A fully integrated set of content that both met unique customer needs and clicked into the enterprise standards and processes.

Documentation revamp

AlgoSec: from PDFs to an online help system

Situation
AlgoSec’s documentation was managed in a legacy system and delivered to customers as PDFs. The company was growing, and it was still working out what dedicated technical writing could contribute and whether its docs should be public.
What I did
As the sole full-time writer, I owned the docs end-to-end and managed subcontractors for the migration and lower-priority work. I moved the content into MadCap Flare and published an online help system with product and version selectors, and made the case for publishing the docs publicly. I kept the internal knowledge base current, tied the docs’ branding and language to the marketing materials so customers recognized what they had bought, and set up Jira-based content tracking and Google Analytics reporting.
Outcome
Support efforts were smoother, and by the time I left, technical content had a recognized place in the company, with a brand and direction of its own for my successors. The online help’s main structure, selectors included, is still recognizable years later.

Kind words

What colleagues say

Batami is one of those rare individuals who possesses incredible cognitive speed AND showcases patience and empathy.

Austin McCollumTeammate, Microsoft Read on LinkedIn

She brings clarity to ambiguity, builds strong partnerships across organizations, and has a talent for bringing people together to solve difficult problems.

She was an early champion of AI-driven ways of working and quickly recognized the potential these technologies could have for improving quality, efficiency, and customer outcomes.

Doug EbyPrincipal Content Leader, Microsoft Security Read on LinkedIn

That combination of technical context, coordination, and follow-through has been valuable in the work we’ve shared.

Dina BerrySenior Knowledge Engineer, Microsoft Read on LinkedIn

She is a talented technical writer and editor, exhibits integrity and character in all of her interactions, and is extremely smart.

Jon BurchelManaging Partner, Labyrinth Park LLC; former Microsoft colleague Read on LinkedIn

Your leadership and determination to build the consistency needed to support this work have made a meaningful impact.

Lesley BaconSenior Program Manager, former Microsoft stakeholder

You helped bring order and clarity to our customers and made this so much more consumable.

Product managerFormer Microsoft stakeholder

I love the customer obsession and growth mindset — turning this into an amazing experience for customers.

Program managerFormer Microsoft stakeholder

Presentations and community

Mentoring, public speaking, and leadership work

Write the Docs

I’ve been a leading member of our local Write the Docs chapter for many years, organizing and hosting meetups, giving talks, and serving on discussion panels.

My focus has been on how to work with docs-as-code and how docs teams can lead in the wider organization.

Mentoring

I’ve mentored for local and global programs, including Gvahim, Watoobi, and סודקות את התקרה הזכוכית.

I’ve coached and managed junior writers and have supported career changes through both technical and soft-skill challenges.

Public speaking

In 2025, I co-hosted an internal Microsoft webinar with Dr. David Deutsch on AI and the future of work.

Not having any background in quantum computing, I prepared by reading his two main books and working with a public-speaking coach.

Soft skills

Presented to teams and local sites on soft skills like handling imposter syndrome and crucial conversations.

Communication

Led an internal team on asynchronous communication across a ~300-person org, presenting at Town Halls and communicating new practices and team culture to team members.

Leadership

Sat on a leadership team for a 50-person org during a time of systemic change from traditional technical writing to AI knowledge engineering, supporting team members and helping to define strategic plans.

Led an internal transition team before a more formal transformation group was created, providing momentum and clear communication across the org.

About

The thread through my work

I believe information should be accessible, findable, and usable, and most of my career has been spent making that true for products that make it hard.